Invoices are automatically generated with a date and payment information. You have 7 calendar days to inform us of any refund requests. For instance if you have paid on the 1st of the month, we must receive your refund request in writing on the 7th of the month, before the payment was sent.
Please write to us using your registered email address. Include the invoice number that you’d like to request the refund for. All refund requests are manually processed, and you may be contacted upon receiving the request for verification.
It may take up to 7 days for your initial payment to reach us. Once you request a refund, we will process the refund once your initial payment clears. It may take up to 15 days once we process the refund for you to receive the payment. We have no control over this on our end.
Refunds are subject to a 2.5% transaction fee.
You will be refunded by the same medium you paid us via. For example, If you paid us via Bkash, refunds will go to your Bkash Account. If you paid via credit card, it will go to your credit card.
We do not support any cross refund services. You cannot be refunded via Credit Card if you paid via BKash. We also do not support cash refunds.
Refunds are subject to following Hisab’s Terms of Service. You may not get a refund based on the nature of the violation.
Hisab also reserves the right to deny refund in the following cases: